Cut Customer Waiting Time & Boost Staff Productivity

Watch how GetinQ can solve your call center's

common performance set backs.

 

Cut Customer Waiting Time & Boost Staff Productivity

Often your call center agents need live assistance.

Give that help quickly and intelligently.

Get Started

We Work Hard So You Can Work Smart

Supporting your agents is now simple

Simple to Request

Your agents select the exact type of help they need in a user-friendly interface, based on channel of communication with a customer and his segmentation (e.g. Regular Customer, VIP, etc.) Learn more

Simple to Receive

Agents’ requests for help are automatically prioritized according to the urgency and type, and presented on a dashboard screen, allowing your team leaders to respond to the most important requests first. Learn More

Simple to Analyze

GetinQ tracks and analyses agents’ help requests, giving you insightful reports on the gaps in your staff knowledge. Monitor this data to streamline your operation through training your team where they need it most. Learn more

 

Simple to Request

Your agents select the exact type of help they need in a user-friendly interface, based on channel of communication with a customer and his segmentation (e.g. Regular Customer, VIP, etc.) Learn more

Simple to Receive

Agents’ requests for help are automatically prioritized according to the urgency and type, and presented on a dashboard screen, allowing your team leaders to respond to the most important requests first. Learn More

Simple to Analyze

GetinQ tracks and analyses agents’ help requests, giving you insightful reports on the gaps in your staff knowledge. Monitor this data to streamline your operation through training your team where they need it most. Learn more

“GetInQ has revolutionized the way Payoneer has been able to assist our associates in an organized and efficient manner. With a great user interface, we are able to now analyze all incoming queries from our associates post-training in real-time, aiding us in our overall performance and quality assurance. Furthermore, it has become an invaluable tool to help us fill in that elusive grey area in product knowledge by providing us with all the data to both recognize and assess potential knowledge gaps. Thank you GetInQ!”

Adam.M – Customer Support Manager

GetinQ Benefits

Good for Your Business. Great for Your Customers.

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Reduce Waiting Time

Agents get manager’s attention faster, call lengths are shortened and customer experience is improved.

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Boost Staff Productivity

GetinQ optimizes your staff’s working process, increases attention and shortens resolution time.

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Insightful Analytics

All help requests are tracked and analysed to give insightful reports on your staff performance, allowing you to optimise where necessary.

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One-day Integration

Installed within a day without the necessity of your IT support, no challenging learning curves for your staff.

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Works From Anywhere

GetinQ offers multi-location capabilities, allowing head office to monitor and assist agents that need help, no matter where they’re based.

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Optimize Performance

Drill down into each agent’s performance to improve weaknesses and overcome individual difficulties.

Boost Your Customer Support Efficiency

Give your customers the service they deserve and your staff the support they need.

Get Started

Boost Your Customer Support Efficiency

Give your customers the service they deserve and your staff the support they need.

Get Started

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