Time is money. We save you both.

GetinQ is specifically designed to take the complexity and hassle out of your processes, saving you time and money.

Get Started

Time is money. We save you both.

GetinQ is specifically designed to take the complexity and hassle out of your processes, saving you time and money.

Get Started

A Streamlined Workflow Keeps Things Simple

Our easy to use interface allows support agents to request assistance, monitor call waiting times or flag an issue for a floor manager.  Agents can distinguish if they’re dealing with a VIP client and whether it’s via a phone call, email or live chat. Customer requests for supervisors can also be made.

Customized Request Types

Select Station

Waiting Time Indicator

Choose Topic & Fill Description

Browse Shift Staff

A Streamlined Workflow Keeps Things Simple

Our easy to use interface allows support agents to request assistance, monitor call waiting times or flag an issue for a floor manager.  Agents can distinguish if they’re dealing with a VIP client and whether it’s via a phone call, email or live chat. Customer requests for supervisors can also be made.

Customized Request Types

Select Station

Waiting Time Indicator

Choose Topic & Fill Description

Browse Shift Staff

Requests are Prioritized. Automatically.

GetinQ automatically prioritizes support requests based on their urgency and channel of communication. This ensures callers don’t have to wait while a less urgent email request is tended to first. Color coding easily indicates the priority of requests. You can also filter out requests by location if you have multiple support centers.

Filter by Office

Filter by Request Type

Colored Requests by Urgency

Real Time Prioritization

Main Channels Summary

Requests are Prioritized. Automatically.

GetinQ automatically prioritizes support requests based on their urgency and channel of communication. This ensures callers don’t have to wait while a less urgent email request is tended to first. Color coding easily indicates the priority of requests. You can also filter out requests by location if you have multiple support centers.

Filter by Office

Filter by Request Type

Colored Requests by Urgency

Real Time Prioritization

Main Channels Summary

Full Control at Your Fingertips

The admin panel gives managers full control, to their liking. From it they can oversee user accounts and permissions, manage shift organization across multiple office locations, access advanced analytics, edit possible request topics and customize prioritization scheme.

Customizable Prioritization Scheme

Manage Users

Edit Topics

Organize Shift

Add Offices

Full Control at Your Fingertips

The admin panel gives managers full control, to their liking. From it they can oversee user accounts and permissions, manage shift organization across multiple office locations, access advanced analytics, edit possible request topics and customize prioritization scheme.

Customizable Prioritization Scheme

Manage Users

Edit Topics

Organize Shift

Add Offices

Insights to Help You Optimize

Track how your team is performing and responding as well as what support requests they’re making. This allows you to pinpoint any weak spots that could benefit from specific training or extra attention. Managers can also see the average waiting time of agents and export all raw data to excel for further analysis.

Most Asked Topics

Average Waiting Time

Staff Weaknesses

Most Responsive Team Leaders

Total Requests

Export as CSV

Insights to Help You Optimize

Track how your team is performing and responding as well as what support requests they’re making. This allows you to pinpoint any weak spots that could benefit from specific training or extra attention. Managers can also see the average waiting time of agents and export all raw data to excel for further analysis.

Most Asked Topics

Average Waiting Time

Staff Weaknesses

Most Responsive Team Leaders

Total Requests

Export as CSV

Chat System for Smooth Coaching Experience

Agents can ask supervisors, team leaders or escalation members for help by sending a GetinQ chat request directly from within the user interface. Your management can provide answers faster from the comfort of their desk.

Desktop Notifications

Group Support

Secured Sensitive Information

Chat System for Smooth Coaching Experience

Agents can ask supervisors, team leaders or escalation members for help by sending a GetinQ chat request directly from within the user interface. Your management can provide answers faster from the comfort of their desk.

Desktop Notifications

Group Support

Secured Sensitive Information

An All-Inclusive Platform

GetinQ is built for multiple channels. Whether your customers reach out via phone, email, live chat or social media, you’ll be able to streamline, manage and track the entire interaction.

An All-Inclusive Platform

GetinQ is built for multiple channels. Whether your customers reach out via phone, email, live chat or social media, you’ll be able to streamline, manage and track the entire interaction.

Ready to Take Your Team to the Next Level?

Installed within a day and without the need for IT support, GetinQ is easy to use and delivers results from day one.

Get Started

Ready to Take Your Team to the Next Level?

Installed within a day and without the need for IT support, GetinQ is easy to use and delivers results from day one.

Get Started

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