A Streamlined Workflow Keeps Things Simple
Our easy to use interface allows support agents to request assistance, monitor call waiting times or flag an issue for a floor manager. Agents can distinguish if they’re dealing with a VIP client and whether it’s via a phone call, email or live chat. Customer requests for supervisors can also be made.
Customized Request Types
Select Station
Waiting Time Indicator
Choose Topic & Fill Description
Browse Shift Staff
A Streamlined Workflow Keeps Things Simple
Our easy to use interface allows support agents to request assistance, monitor call waiting times or flag an issue for a floor manager. Agents can distinguish if they’re dealing with a VIP client and whether it’s via a phone call, email or live chat. Customer requests for supervisors can also be made.
Customized Request Types
Select Station
Waiting Time Indicator
Choose Topic & Fill Description
Browse Shift Staff
Requests are Prioritized. Automatically.
GetinQ automatically prioritizes support requests based on their urgency and channel of communication. This ensures callers don’t have to wait while a less urgent email request is tended to first. Color coding easily indicates the priority of requests. You can also filter out requests by location if you have multiple support centers.
Filter by Office
Filter by Request Type
Colored Requests by Urgency
Real Time Prioritization
Main Channels Summary
Requests are Prioritized. Automatically.
GetinQ automatically prioritizes support requests based on their urgency and channel of communication. This ensures callers don’t have to wait while a less urgent email request is tended to first. Color coding easily indicates the priority of requests. You can also filter out requests by location if you have multiple support centers.
Filter by Office
Filter by Request Type
Colored Requests by Urgency
Real Time Prioritization
Main Channels Summary
Full Control at Your Fingertips
The admin panel gives managers full control, to their liking. From it they can oversee user accounts and permissions, manage shift organization across multiple office locations, access advanced analytics, edit possible request topics and customize prioritization scheme.
Customizable Prioritization Scheme
Manage Users
Edit Topics
Organize Shift
Add Offices
Full Control at Your Fingertips
The admin panel gives managers full control, to their liking. From it they can oversee user accounts and permissions, manage shift organization across multiple office locations, access advanced analytics, edit possible request topics and customize prioritization scheme.
Customizable Prioritization Scheme
Manage Users
Edit Topics
Organize Shift
Add Offices
Insights to Help You Optimize
Track how your team is performing and responding as well as what support requests they’re making. This allows you to pinpoint any weak spots that could benefit from specific training or extra attention. Managers can also see the average waiting time of agents and export all raw data to excel for further analysis.
Most Asked Topics
Average Waiting Time
Staff Weaknesses
Most Responsive Team Leaders
Total Requests
Export as CSV
Insights to Help You Optimize
Track how your team is performing and responding as well as what support requests they’re making. This allows you to pinpoint any weak spots that could benefit from specific training or extra attention. Managers can also see the average waiting time of agents and export all raw data to excel for further analysis.
Most Asked Topics
Average Waiting Time
Staff Weaknesses
Most Responsive Team Leaders
Total Requests
Export as CSV
Chat System for Smooth Coaching Experience
Agents can ask supervisors, team leaders or escalation members for help by sending a GetinQ chat request directly from within the user interface. Your management can provide answers faster from the comfort of their desk.
Desktop Notifications
Group Support
Secured Sensitive Information
Chat System for Smooth Coaching Experience
Agents can ask supervisors, team leaders or escalation members for help by sending a GetinQ chat request directly from within the user interface. Your management can provide answers faster from the comfort of their desk.
Desktop Notifications
Group Support
Secured Sensitive Information
An All-Inclusive Platform
GetinQ is built for multiple channels. Whether your customers reach out via phone, email, live chat or social media, you’ll be able to streamline, manage and track the entire interaction.
An All-Inclusive Platform
GetinQ is built for multiple channels. Whether your customers reach out via phone, email, live chat or social media, you’ll be able to streamline, manage and track the entire interaction.
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